Terms of Service — Craftsman AI

Effective Date: April 11, 2026

Welcome to Craftsman AI. These Terms of Service ("Terms") govern your access to and use of the website located at https://craftsmanai.co/, along with any related products, software, services, tools, communications, content, and features offered by Craftsman AI ("Craftsman AI," "we," "our," or "us").

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or services.

Company Information & Eligibility

Company Information

Craftsman AI is operated by:

Midtown West LLC 705 Gold Lake Dr Suite 250 Folsom, CA 95630 Email: service@craftsmanai.co

Eligibility

You must be at least 18 years old and able to form a binding contract to use our website and services. If you use our services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

Services

Craftsman AI provides business growth, automation, and marketing-related services, which may include:

Buyer Intent & Audience Intelligence

Buyer intent data and audience intelligence

AI Agents & Automation

AI agents and business automation tools

SMS & Phone Workflows

SMS and phone communication workflows

Lead Response & Reactivation

Lead response and database reactivation systems

Analytics & Reporting

Analytics, reporting, and activation services

Consulting & Support

Related consulting, implementation, or support services

Account, Access & No Guarantee of Results

No Guarantee of Results

You understand and agree that:

  • We do not guarantee revenue, leads, conversions, sales, appointments, deliverability, response rates, or business outcomes
  • Performance may vary based on market conditions, offer quality, response handling, budget, timing, compliance, audience quality, platform limitations, and other factors outside our control
  • Any examples, case studies, estimates, projections, or performance discussions are illustrative only and are not guarantees

Account and Access

If you create an account or are given access to a platform, dashboard, or service, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of login credentials
  • Restrict unauthorized access to your account
  • Notify us promptly of suspected unauthorized use
  • Be responsible for activity occurring under your account or credentials

We may suspend or terminate access if we believe your account is being used unlawfully, insecurely, or in violation of these Terms.

Client Responsibilities & SMS / Communications Compliance

Client Responsibilities

You agree that you are responsible for:

  • The legality, accuracy, and ownership of the data you provide
  • Obtaining all required permissions, disclosures, and consents for leads, contacts, calls, texts, and campaigns
  • Complying with all applicable laws, regulations, carrier rules, platform rules, and industry guidelines
  • Your sales, marketing, outreach, and fulfillment practices
  • Reviewing campaign content, workflows, automations, and contact lists before use
  • Ensuring your internal team follows applicable compliance requirements

You represent that you have all rights necessary to provide any data, content, contact lists, scripts, recordings, creative assets, or integrations you submit to us.

SMS, Calling & Communications Compliance

If you use any Craftsman AI service involving SMS, phone calls, voicemail, AI voice, ringless voicemail, lead outreach, appointment reminders, or similar communications, you are solely responsible for complying with all applicable laws and rules, including but not limited to laws relating to:

  • Consent opt-in and opt-out requirements
  • Advertising disclosures
  • Call recording disclosures
  • Telemarketing restrictions
  • Do-not-call obligations
  • Carrier and platform messaging rules
  • A2P 10DLC registration and messaging compliance where applicable

You agree not to use our services to send unlawful, deceptive, harassing, misleading, or non-compliant communications.

We are not liable for message blocking, carrier filtering, registration rejection, suspension, delivery failures, or penalties arising from your contact practices, consent practices, or campaign conduct.

Data Usage, Privacy & Third-Party Platforms

Data Usage and Privacy

Your use of our website and services is also subject to our Privacy Policy.

You acknowledge that our services may involve the collection, use, analysis, storage, transfer, or processing of business data, lead data, contact data, communication data, buyer intent data, and related operational information.

You agree not to provide us with data that you are not authorized to use or disclose.

Third-Party Platforms and Integrations

Our services may integrate with or rely on third-party platforms, software, data providers, telecommunications providers, advertising platforms, CRMs, payment processors, analytics tools, or other services.

We are not responsible for:

  • Third-party outages, errors, suspensions, or policy changes
  • Changes to third-party APIs, pricing, features, or access
  • Third-party data accuracy
  • Deliverability limitations imposed by carriers, inbox providers, ad networks, or software vendors
  • Losses caused by your separate agreements with third parties

Your use of third-party services is subject to the terms and privacy policies of those third parties.

Fees, Billing, Payment & Refunds

Fees, Billing, and Payment

If you purchase paid services, you agree to pay all fees stated in your proposal, order form, invoice, subscription, or other agreement.

Unless otherwise stated:

  • Fees are due in advance or according to the billing terms provided
  • All fees are non-refundable once paid
  • Late payments may result in service delays, suspension, or termination
  • You are responsible for applicable taxes, duties, and government charges, excluding taxes on our net income

If a payment method fails or an invoice becomes overdue, we may suspend access or stop work until payment is received.

Refunds

Unless a written agreement expressly states otherwise, all payments are non-refundable.

Because many of our services involve setup, implementation, data processing, campaign preparation, software provisioning, custom work, or reserved capacity, you agree that refunds are not required for work already performed, time reserved, licenses provisioned, or services made available.

Intellectual Property, Client Content & Acceptable Use

Intellectual Property

All content, branding, software, systems, workflows, designs, methods, reports, documentation, dashboards, text, graphics, logos, and other materials provided by Craftsman AI are owned by or licensed to us and are protected by applicable intellectual property laws.

Subject to your payment of applicable fees and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the services for your internal business purposes.

You may not: copy, resell, sublicense, reverse engineer, decompile, or exploit our services except as expressly allowed in writing; remove proprietary notices; use our name, branding, or materials in a misleading or unauthorized way; or reproduce or distribute our proprietary workflows, code, prompts, processes, or materials without permission.

Client Content

You retain ownership of content, data, creative assets, and materials you provide to us. You grant us a non-exclusive, worldwide, royalty-free license to host, use, copy, process, transmit, modify, and display that content as necessary to provide the services.

You represent that you have the rights necessary to grant this license.

Acceptable Use

You agree not to use the website or services to: violate any law or regulation; infringe any third-party rights; distribute spam, malware, or malicious code; engage in fraud, phishing, or deceptive practices; harass, threaten, or abuse others; transmit unlawful, defamatory, obscene, or infringing content; interfere with or disrupt the security or operation of the services; attempt unauthorized access to systems, accounts, or data; or use the services in a way that could damage our reputation or relationships with service providers.

We may suspend or terminate access for any violation of this section.

Confidentiality, Disclaimers, Liability, Indemnification & Termination

Confidentiality

Each party may receive non-public, confidential, or proprietary information from the other. Each party agrees to use the other party's confidential information only as needed to perform under these Terms and to protect it using reasonable care. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, is lawfully received from a third party without restriction, or is independently developed without use of the confidential information. A party may disclose confidential information if required by law or legal process.

Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRAFTSMAN AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; RESULTS WILL MEET YOUR EXPECTATIONS; DATA WILL ALWAYS BE COMPLETE, ACCURATE, OR CURRENT; MESSAGES, CALLS, EMAILS, OR CAMPAIGNS WILL BE DELIVERED OR PERFORM AS EXPECTED; OR DEFECTS WILL ALWAYS BE CORRECTED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRAFTSMAN AI, MIDTOWN WEST LLC, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO CRAFTSMAN AI FOR THE APPLICABLE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Craftsman AI, Midtown West LLC, and their owners, officers, employees, contractors, affiliates, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: your use of the website or services; your violation of these Terms; your violation of any law, regulation, or third-party right; your data, content, contact lists, campaigns, messages, or communications; or your failure to obtain required consent, notice, or authorization.

Suspension and Termination

We may suspend or terminate your access to the website or services at any time, with or without notice, if: you violate these Terms; you fail to pay fees when due; your use creates legal, security, reputational, or operational risk; required third-party services become unavailable; or we discontinue a service offering. You may stop using the services at any time. Any payment obligations and sections that by their nature should survive termination will survive.

Governing Law, Disputes & General Provisions

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Dispute Resolution

Any dispute arising out of or relating to these Terms or the services shall be resolved in the state or federal courts located in Sacramento County, California, and each party consents to the personal jurisdiction and venue of those courts.

Injunctive Relief

You acknowledge that unauthorized use of our intellectual property, confidential information, systems, or services may cause irreparable harm for which monetary damages may be inadequate. In such cases, we may seek injunctive or equitable relief in addition to any other remedies available.

Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and revise the Effective Date. Your continued use of the website or services after updated Terms are posted constitutes acceptance of the revised Terms.

Entire Agreement

These Terms, together with any applicable order form, proposal, statement of work, invoice terms, service-specific agreement, and Privacy Policy, constitute the entire agreement between you and Craftsman AI regarding the website and services, unless superseded by a separate signed written agreement.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms will not be considered a waiver of that provision or any other provision.

Contact Information

If you have questions about these Terms, contact:

Midtown West LLC 705 Gold Lake Dr Suite 250 Folsom, CA 95630 Email: service@craftsmanai.co