Effective Date: April 11, 2026 — Craftsman AI ("Craftsman AI," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.
Who We Are
Craftsman AI provides revenue acceleration tools and services, including buyer intent data solutions, SMS-based follow-up tools, AI agents, and related business automation services. Public-facing site materials describe offerings including DARA, database reactivation, speed-to-lead SMS workflows, and an AI phone agent for after-hours coverage. Craftsman AI also publicly references itself as "a Midtown West Service."
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://craftsmanai.co/, request a demo, communicate with us, use our products and services, or otherwise interact with us online or offline.
If you do not agree with this Privacy Policy, please do not use our website or services.
Information We Collect
A. Information You Provide Directly
We collect information you choose to provide, such as when you:
- fill out a contact form
- book a demo
- request information about our services
- subscribe to emails or newsletters
- respond to SMS messages
- speak with an AI phone agent or leave a message
- communicate with us by email, phone, chat, or other channels
This information may include: name, email address, phone number, company name, job title, business information, CRM or lead information you submit to us, message content, call transcripts, recordings, notes, or other communications.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:
- IP address
- browser type and version
- device type and operating system
- referring URLs and pages viewed
- time spent on pages, dates and times of visits
- clickstream and interaction data
- cookie identifiers and similar tracking data
C. Information From Third Parties
We may receive information from third parties, such as: marketing and analytics providers, CRM, lead form, and workflow platforms, communications providers, ad platforms, data enrichment or intent data partners, publicly available business information sources, and customers who upload or connect data to our systems.
D. Lead, Buyer Intent, and Audience Data
Because our services may involve audience insights, buyer intent signals, lead activation, CRM reactivation, and ad or outreach workflows, we may process professional, business, household, device, or marketing-related data supplied by clients, partners, integrations, or lawful third-party sources.
How We Use Information
We may use personal information to:
Operations & Services
- Operate, maintain, and improve our website, products, and services
- Provide DARA and related audience, lead, outreach, and automation services
- Respond to inquiries and book or manage demos
- Support integrations with CRM, advertising, analytics, and communications tools
Communications
- Send transactional, service, administrative, or marketing communications
- Deliver SMS, phone, voicemail, and AI agent interactions
- Personalize content, workflows, and user experiences
- Analyze performance, usage, and engagement
Security & Compliance
- Monitor, debug, secure, and troubleshoot our systems
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
- Enforce our agreements and protect our rights
Legal Bases for Processing
Depending on where you are located, we may process personal information on one or more of the following grounds:
Your Consent
Performance of a Contract
Legal Obligation
Legitimate Interests
In operating, improving, securing, and marketing our business, where those interests are not overridden by your rights.
SMS, Calls, and AI Agent Communications
If you provide your phone number, opt in to messaging, submit a lead form, or otherwise engage with our services, we or our service providers may contact you by:
SMS or Text Message
Message frequency may vary. Standard message and data rates may apply depending on your carrier and plan.
Phone Call & Voicemail
Automated or AI-assisted communications and after-hours phone agent workflows may be used.
AI Agent Interactions
Call recordings, transcripts, summaries, and routing metadata may be created for quality assurance, training, customer support, analytics, or service delivery purposes.
Cookies and Tracking Technologies
We and our partners may use cookies, pixels, tags, scripts, and similar technologies to: remember preferences, understand site traffic and usage patterns, improve website performance, measure campaign effectiveness, support remarketing and advertising, and attribute leads, conversions, and interactions. You can control cookies through your browser settings. Disabling cookies may affect certain website functions.
How We Share Information
Service Providers
We may share information with vendors and contractors that help us operate our business, including providers of: website hosting, analytics, appointment scheduling, email delivery, SMS and phone services, CRM and workflow tools, customer support, cloud storage, security and fraud prevention, payment processing, and advertising and attribution.
Clients and Customer Accounts
If you interact with a campaign, number, form, or workflow operated on behalf of a Craftsman AI client, your information may be shared with that client and its authorized systems or agents.
Business Transfers
We may disclose or transfer information as part of a merger, acquisition, financing, asset sale, reorganization, or similar transaction.
Legal and Safety Reasons
We may disclose information if we believe it is necessary to: comply with law, regulation, subpoena, or legal process; enforce our rights or agreements; protect the security of our systems; investigate fraud, abuse, or unlawful activity; or protect the rights, property, or safety of Craftsman AI, our customers, or others.
With Your Direction or Consent
We may share information when you instruct us to do so or otherwise consent.
Data Retention & Security
Data Retention
We retain personal information for as long as reasonably necessary to:
- provide services
- maintain business and tax records
- support analytics and reporting
- enforce agreements
- comply with legal obligations
- resolve disputes
- protect our business and users
Retention periods may vary depending on the type of information, the purpose of processing, and applicable law.
Data Security
We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state, country, or region, you may have rights such as:
Right to Know
The right to know what personal information we collect and use.
Right to Access
The right to access or obtain a copy of your information.
Right to Deletion
The right to request deletion.
Right to Correct
The right to correct inaccurate information.
Right to Opt Out
The right to opt out of certain targeted advertising or profiling.
Right to Limit
The right to limit certain uses of sensitive data, where applicable.
Right to Withdraw Consent
The right to withdraw consent, where processing is based on consent.
Right to Appeal
The right to appeal certain privacy decisions, where required by law.
State-Specific & International Notices
California Privacy Notice
If you are a California resident, California law may provide you with specific rights regarding your personal information, including rights to know, delete, correct, and opt out of certain sharing or targeted advertising activities.
We do not sell personal information for money in the traditional sense. However, some privacy laws define "sell," "share," or "targeted advertising" broadly. If those laws apply, you may have the right to opt out of certain data sharing related to advertising, analytics, or cross-context behavioral advertising.
California residents may submit privacy requests using the contact information listed below.
Nevada Residents
Nevada residents may have the right to opt out of certain future sales of covered information under Nevada law. To submit such a request, contact us using the information below.
International Users
If you access our website or services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction.
Third-Party Websites and Integrations
Our website and services may link to third-party websites or integrate with third-party platforms, tools, and services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13, and we do not intend our services for use by children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above. Your continued use of the website or services after changes become effective means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at:
Mailing Address
Midtown West LLC 705 Gold Lake Dr Suite 250 Folsom CA 95630
Privacy Policy